POSITION TITLE: FLOATING UNIVERSAL BANKER

DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION

LEVEL: 103

FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: N/A

FUNCTION:

Under the direction of the Regional Manager, the Floating Universal Banker is an all-encompassing role which requires the associate to provide banking products and services to new and existing customers at various locations, where needed. This individual is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understands customer's needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Is also responsible for opening new accounts, assisting customers in processing banking transactions, teaching customers about the bank's products and services as well as the cross selling of Bank products and services. This position includes supervisory responsibilities which vary dependent upon the Branch needs. Demonstrates a willingness to do more than is required or expected by embracing the Bank's mission statement and core values, which will improve results and morale as well as create new opportunities.

RESPONSIBILITIES:

RELATIONSHIP DEVELOPMENT AND SERVICE

1. Adheres to the Customer Centric service standards
2. Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction.
3. Effectively engages with customer inquiries in a courteous and efficient manner.
4. Accurately processes various customer transactions
5. Leverages problem-solving and strong communication skills to resolve customer issues
6. Performs customer service and relationship development duties as required
7. Initiates contact with customers to ensure satisfaction.
8. Responds to customer inquiries by quickly and courteously answering questions and helping to resolve customer issues/problems according to the Bank's problem resolution procedures.
9. Strives to meet and exceed personal and branch goals and initiatives
10. Embraces the Bank's commitment to Solutions by seeking and recognizing relationship development opportunities to refer to our customers and new business to different areas of the bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and BayCoast Mortgage
11. Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition
12. Knows features and benefits of BayCoast Bank products
13. Evaluates customers' needs by being consultative and encouraging discussion in order to offer Solutions.
14. Effectively recognizes relationship development opportunities and refers customers to appropriate personnel

15. Engages in Relationship Development and Service activities and contributes directly to the success of the branch by recognizing and uncovering customer needs and matches them to the Bank's products and services.
16. Instructs and guides customers in the use of electronic products and services to ensure customers are well informed and comfortable using them.
17. Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.

OPERATIONS

1. Maintains a high degree of accuracy, organization, and productivity in conducting customer transactions
2. Consistently produces the expected volume of teller transactions while maintaining teller difference limits
3. Prepares documents completely and accurately
4. Processes documents correctly and promptly
5. Quickly responds to internal inquiries
6. Places stop payments on accounts and official checks, as requested
7. Directly sells money orders and bank checks
8. Signs bank checks and overrides certain transactions in accordance with proper procedures
9. Balances daily work at end of day, assists in adding up all documents for end of day branch proof, changes ribbons and calculator rolls on equipment, images/scan checks and bonds
10. Proves and processes night deposit and subject to verification bags
11. Processes bond redemptions
12. Assists in the proving of the ATM machine
13. Issues Debit/ATM cards through Card @ Once and performs maintenance when cards are compromised due to lost, stolen or fraud
14. Assists in the Safe Deposit Box functions
15. Effectively uses available resources for problem resolution.
16. Conducts business in a professional manner and maintains a neat, organized work area
17. Accurately completes the loan applications
18. Utilizes Currency Exchange International (CXI) to order and deposit foreign currency as needed
19. Consistently adheres to bank policies and procedures regarding branch operations, security and employment practices

20. Participates as a "team player" to accomplish branch tasks.
21. Adhere to Bank's confidentiality policy and the safeguarding of customer information.
22. Attends all required trainings/meetings as assigned or scheduled.
23. Is encouraged to participate in community events and organizations
24. Enthusiastically participates in bank-sponsored training programs, campaigns, and contests.
25. Performs additional duties as requested.

Knowledge/Skills/Experience Requirements:

High school/some college preferred. Minimum of 4 months sales/customer service experience in a retail environment. Previous banking and/or cash handling experience necessary. A self- motivator with a demonstrated aptitude and desire for relationship development achievement. Maintains a current registration with the Nationwide Multistate Licensing System (NMLS). Decision-maker with well-developed interpersonal skills including a positive and helpful attitude.