Schedule: 24hrs

Under the general direction the Manager of Operations and Finance, with daily tasking from supported Nurse Directors, the Operations Coordinator is responsible for a variety of administrative and financial non-nursing functions. The Operations Coordinator has responsibility for Service, Operations/Finance, Data Management, Personnel Management, Materials Management and Equipment, Quality Control and Data Collection and Reporting. As a member of the Patient Care Team, the Operations Coordinator is responsible for supporting Patient and Family Centered Care and takes a proactive role in the efficient operation of the unit. This role will also be responsible for the coordination and monitoring of schedules, payroll, patient classification, and other systems to support the patient care unit. Strong communication and organizational skill are required as well as sophisticated working knowledge of Microsoft Office applications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

SERVICE:

1. As a member of the Patient Care Team, the Operations Coordinator is responsible for ensuring that the patient and family members are attended to in a professional manner. The Operations Coordinator is responsible for responding to the needs of the patient/family members in a timely manner and maintains a professional and friendly demeanor at all times.
2. Provides reports to the Director and promotes service excellence to staff.
3. The Operations Coordinator will work cohesively as a member of the Patient Care Team, and will take a proactive role in ensuring the smooth and efficient operation of the unit.
4. Maintains hospital service standards, with particular attention to the ICARE standards personal/behavioral, staff teamwork, and patient-staff interaction guidelines.

OPERATIONS AND FINANCE:

1. Works cooperatively with the Nursing Director and Manager of Operations and Finance to develop and maintain systems for collecting information to measure unit (s) of productivity.
2. Assists with the collection and analysis of budget information
3. Completes weekly payroll (s) and enters data for schedules and actual staffing into Kronos systems.
4. Monitors Patient Classification system daily and reminds nursing staff to complete classification. Produces reports to monitor unit compliance and analyze data.
5. Maintains staff records (i.e. quarterly attendance calendars, FMLA, per diems, time schedules, inservices/competencies and educational records.)
6. Monitors late/sick calls, produces overtime reports, supports vacation and holiday planning and schedules and works with leadership and professional development on inservice and competency training scheduling.
7. Supports compliance with regulatory agency standards.

DATA MANAGEMENT:

1. Manages relevant databases, promotes security of information along with maintaining and auditing data to ensure quality control of systems. Primary systems include scheduling, payroll, and patient classification.
2. Develops and maintains systems to ensure confidentiality and integrity of patient record in compliance with hospital policies, procedures, and standards.
3. Contributes to the development of policies, procedures and systems which assure the effective operational functioning of the unit.
4. Produces and maintains management data related to the operational needs and projects.

HUMAN RESOURCES:

1. Oversees the maintenance of confidential personnel information.
2. Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory requirements and maintains records.
3. Supports the Nurse Director with the annual performance evaluation process.
4. Oversees and/or coordinates department on-boarding and orientation.

MATERIALS MANAGEMENT/EQUIPMENT:

1. Coordinates and maintains systems for: (a) control group of inventory levels: (b) outside purchasing of supplies and equipment and capital equipment.
2. Establishes and maintains levels of regular supply items
3. Keeps audit trail of equipment ordered and received. Ensures that equipment is safe and in proper working condition in coordination with other departments.
4. Maintains accurate inventory of equipment essential to unit.
5. Collaborates with Patient Care team in obtaining information/planning on new products/technology; facilitates the introduction of new equipment/supplies.
6. Generates and submits operating and capital budget requests based on the unit/patient care needs in conjunction with appropriate resources.

QUALITY:

1. Collaborates with Nursing Director to keep unit regulatory ready, demonstrating knowledge of regulatory guidelines and ability to participate in unit quality programs.
2. Participates in quality improvement projects.

OTHER DUTIES:

1. Participates on Nursing, Hospital, or Partner's Healthcare System teams, as appropriate.
2. Assists Nursing Director (s) in creating and implementing systems with filing and distribution of information (i.e. policy changes, announcements, staff meeting minutes and maintains bulletin boards, email lists, and manuals.)
3. Assists Nurse Director (s) in arranging meetings, agenda development, attendance and minutes.
4. Completes special projects. Develops and participates in projects to enhance operations.
5. Provides unit-level coverage for other Operations Coordinators during unscheduled absences or extended time off.
6. Other duties as assigned.

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.

• Bachelor's Degree required.
• Demonstrates competence in each of the following programs: Excel, Microsoft Word, Access, Kronos, Powerpoint
• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Ability to work under pressure in a fast paced environment and meet deadlines.
• Strong communication skills - verbal and written.
• Strong interpersonal skills in order to communicate effectively with a diverse group of hospital and non-hospital personnel.
• Ability to foster a team environment and work as a team member.
• Basic financial/accounting skills.
• Independent judgment needed to organize work and set priorities.
• Understanding of medical terminology
• Demonstration of flexibility and willingness to adapt to diverse roles as a member of the unit- based team.
• Staff adheres to all I C.A.R.E. Standards

Brigham and Women's Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.