Ambulatory Practice Assistant II
* High school diploma or GED required; post-high school education preferred.
* Minimum one year of applicable work experience required.
* Additional training in office systems preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Technical skills required:
* Knowledge of practice operations and standards.
* Understanding of procedures including filing, copying, scanning, printing, and faxing.
Phone skills:
* Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
Verbal skills:
* Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
Organization Skills:
* Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
* Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Writing Skills:
* Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
System Skills:
* Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
* Understanding of the appropriate use and importance of related forms.
* Basic understanding and use of medical terminology.
* Basic comprehension of insurance types and referral process.
* Basic comprehension of registration and fiscal information.
* Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
WORKING CONDITIONS:
Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.
HOSPITAL WIDE RESPONSIBILITIES:
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
EEO Statement