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Title: Pharmacy Technician Team Lead
Summary: Seeking a Pharmacy Technician Team Lead for a full-time position with benefits. Ideal schedule: 6:30 AM - 3:00 PM or 7:00 AM - 3:30 PM, Monday to Friday, within operation hours of 6:00 AM - 9:30 PM. Sign-On Bonus available.
Job Description:
Under the direction of the Director of Pharmacy, the Pharmacy Technician Team Lead supervises the day-to-day activities of Certified Pharmacy Technicians and Interns/Co-ops. Responsibilities include quality assurance activities, such as controlled substance auditing, clinic inspections, technician scheduling, and coverage arrangements for absences. The role focuses on establishing efficient workflows and continuous quality improvement strategies. Collaborating closely with pharmacy management, this role promotes technician engagement, development, and cost containment strategies.
Key Responsibilities:
- Trains new pharmacy technicians, interns, and co-op students.
- Manages pharmacy technician schedules and approves time off requests.
- Conducts staff reviews, corrective actions, and acts as a liaison between pharmacy and nursing leadership.
- Leads the development and enhancement of technician workflows and conducts outpatient clinic inspections.
- Ensures compliance with medication management standards and regulatory requirements.
- Oversees pharmacy technician metrics, conducts quality improvement measures, and maintains staff competency.
- Participates in pharmacy and institutional committees, supports pharmacy project management, and manages the pharmaceutical sample program.
- Provides outstanding customer service, implements service recovery, and performs job functions of a Certified Pharmacy Technician.
Qualifications:
- High School Diploma or Equivalent
- Minimum 7 years of inpatient pharmacy technician experience
- Prior management or supervisory experience is preferred
- Registered Pharmacist Technician in Massachusetts
- PTCB certification
Organizational Requirements:
- Demonstrates understanding of inpatient pharmacy practice
- Strong written and oral communication skills
- Serves as an institutional role model for technician advancement
- Demonstrates regulatory compliance and performance improvement
Working Conditions:
- Works in the Pharmacy Department and patient care areas
- May be exposed to infectious diseases and sensitive medications
- Manages multiple tasks under time constraints
Physical Requirements:
Ability to stand, walk, occasionally lift up to 30 pounds, and handle non-motorized equipment
Fine manipulation and reading reports regularly
Please note: Candidates should comply with State and Federal pharmacy practice regulations, maintain proper charging and crediting of medications, and complete annual regulatory compliance training.
EEO Statement
Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.
Mass General Brigham is an Equal Opportunity Employer and by embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. EEO is the Law.