Role Overview:

• Administrative and clerical activities supporting the PTAC nursing, case management, and bed planning departments along with PTAC leadership
  • Coordinates and supports various meetings including booking conference rooms and taking meeting minutes
  • Keeping teams site and documents up to date and consistent with MGB standards
  • Orders, receives, and unpacks unit supplies
  • Organizes and manages information at the PTAC (updating binders, printing orientation booklets, hanging up information, maintaining standardization of cubicles in the transfer center, tidying up, etc.)
  • Plan staff events
• Activities to support timely transfer of patients into the MGB system
  • Calling OSH with assignments, and paging clinicians where needed
  • Communicating with lead RN, case management, and bed planning
  • Scheduling appts for patients referred outpatient
  • Run patient reports for huddles, shift change, weekly transfers, etc.
  • Monitor for and upload incoming faxes
  • Monitor for, follow-up on, and upload images
  • Create MRNs and booking encounters
  • Enter insurance encounters and review insurance participation grid
  • Monitors and answers phones on hold in que
  • Updates and maintains phone directory

Qualifications:

• Education: High School Diploma required. Associates Degree in healthcare-related field preferred.
• Experience: 1-2 years of experience in a medical setting and customer service experience preferred

Skills, Abilities, Competencies:

• Skilled in Epic EMR
• Knowledge of Medical Terminology
• Computer knowledge in Windows-based environment strongly preferred.
• Demonstrated knowledge of Microsoft Office suite
• Demonstrated customer service skills
• Ability to prioritize multiple tasks in a fast paced work environment

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.