Brigham and Women's Hospital is dedicated to:

*serving the needs of our local and global community
*providing the highest quality health care to patients and their families
*expanding the boundaries of medicine through research
*educating the next generation of healthcare professional
Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a
positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished
by the delivery of high-quality and safe patient care, respect, and dignity in all interactions with patients, families and
colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People: Focus on serving the community through collaboration and respect
Self-Management: Accountability, professionalism and commitment to growth and development
Organization: A commitment to quality, service and exceptional performance
Meeting these expectations is key to the success of your department and the organization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling) at the highest competency level.

Utilize knowledge of HMOs, managed care, and other third-party insurers, and troubleshoot insurance issues as appropriate.

Assist with training and orienting staff as needed.

Provide cross-coverage as needed.

Assist with special projects as directed.

Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Other duties, as assigned.

Level of education required:
Minimum of a high school diploma or GED.
Work experience required:

Minimum of one year of applicable work experience is required.

Some additional training in office systems or other post-high school education is preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Technical skills required:
Knowledge of practice operations and standards.
Understanding of procedures including filing, copying, scanning, printing, and faxing.
Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.

Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.

Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to
manage multiple tasks effectively, follows established protocols, and work within systems.

Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or
interoffice note) and to take complete and accurate messages.

System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level.

Understanding of the appropriate use and importance of related forms.

Intermediate understanding and use of medical terminology.

Intermediate comprehension of insurance types and referral process.

Intermediate comprehension of registration and fiscal information.

Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.